The OS settings on your device may not have granted access to certain features (Albums, Photos & Videos, Microphone, Camera, Notifications) for the Teachme Biz app.
Please open the Settings app on your smartphone or tablet and allow access.
Granting Teachme Biz access to your device's camera and images/videos
iOS: https://teachme.jp/8/manuals/31654649
Android: https://teachme.jp/8/manuals/31794055