If playback starts from the beginning even when you move the seek bar during video playback, the settings of your company's network or Security software may be affecting this.
If a proxy or Security software inspects the communication when starting playback from the middle of a video, it may not be possible to play from the specified position.
What to try first
Please try each of the following, then play the same video, move the seek bar, and check here to see if the symptom changes.
- Change the network you are connecting to
- Temporarily turn off the Security software on your PC
If the issue is resolved
Please ask your company's IT department to exclude Teachme Biz communications from inspection in the proxy or Security software settings.
For the target URLs, please check the following article.
Related: Please tell me the URLs and ports that need to be allowed for communication in order to access Teachme Biz
https://help.teachme.jp/hc/en-us/articles/900005507666
If the issue is not resolved
Please Contact our support desk with the following information.
- Date and time when the issue occurred
- What you tried and the results
- A screen recording of when you moved the seek bar
- Information from the Usage Environment Diagnosis Page
You can find out how to obtain each type of information from the following Manual.
Related:
Information Required When Reporting Errors or Issues
https://teachme.jp/8/manuals/42394996
Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786