Single Sign-On (SSO) Login Fails

Please check the following:

• Whether the user information registered with the SSO service (username or email address) matches the Teachme Biz user information (account name or email address)
• Whether you are logged into the SSO service with an account that does not match your Teachme Biz user information
  ※If you see "SAML authentication failed," you may be logged into the SSO service with an account that does not match your Teachme Biz user information.
  Please log out of the SSO service, log back in with the account linked to Teachme Biz, and then try logging into Teachme Biz via single sign-on.
• Whether the SSO settings are configured correctly
  ※Please check with your group administrator or sub-administrator regarding SSO settings.
  Related: Configure single sign-on (SSO) (Web Browser)
  https://teachme.jp/8/manuals/11468504/

If the issue persists

If the issue is not resolved after checking the above, please contact our support desk with the following information:

• The group number of the group you cannot log into
  ▼Manage group information (Web Browser)
  https://teachme.jp/8/manuals/4929552
• The message displayed on screen when login fails (if possible, a screenshot of the entire screen)
• The name of the service integrated with Teachme Biz for SSO
  Examples: Salesforce, AzureAD, etc.
• The account name or email address of the user who cannot log in
• The specific date and time when the login error occurred