Log In with Single Sign-On (SSO) Fails

Please check the following.

• Whether the user information (User name or E-Mail Address) registered in the service used for SSO matches the Teachme Biz user information (Account name or E-Mail Address)
• Whether you are not logged into the service used for SSO with an account that does not match the Teachme Biz user information
  ※ If "Could not perform SAML authentication." is displayed, you may be logged into the service used for SSO with an account that does not match the Teachme Biz user information.
  Please Log Out of the service used for SSO, log back into the service used for SSO with the account linked to Teachme Biz, and then try to Log In with Single Sign-On to Teachme Biz.
• Whether the SSO settings have been configured correctly
  ※ For SSO settings, please check with the Group administrator or Sub-administrator.
  Related: Configure single sign-on (SSO) (Web Browser)
  https://teachme.jp/8/manuals/11468504/

If the issue is still not resolved

If the issue is not resolved after checking the above, please Contact the support desk with the following information.

• The Group number of the Group you cannot log into
  ▼Manage group information (Web Browser)
  https://teachme.jp/8/manuals/4929552
• The Message displayed on the screen when the login fails (if possible, a screenshot of the entire screen)
• The name of the service integrated with Teachme Biz via SSO
  Example) Salesforce, AzureAD, etc.
• The Account name or E-Mail Address of the user who cannot log in
• The most specific date and time possible when the login error occurred