I am unable to import a PDF. What should I do?

Notes

This article covers the following features.

▼ Create a manual from a PDF File directly (Web Browser)
https://teachme.jp/8/manuals/15051766
▼ Import PDF File as Step into Existing Manual (Web Browser)
https://teachme.jp/8/manuals/42025008

If generation fails with "Manual generation from PDF draft," please check the following article.

▼ "Manual generation from PDF has failed." What should I do?
https://help.teachme.jp/hc/en-us/articles/40185453308313
Related: Tell me about Teachme AI "Manual generation from PDF draft"
https://help.teachme.jp/hc/en-us/articles/40748838040985

When attempting to import a PDF through an unsupported route

In the Manual editing screen, you cannot import a PDF by clicking "Select file" on an empty Step or by dragging and dropping.

Error message: "An invalid file was selected. Please ensure the file type is one of the following."

Please import using one of the following methods.

Adding a new Manual from "+ Create ▽" on the list screen

By clicking "+ Create ▽" > "Create Manual from PDF" on the list screen, you can create a new Manual with an imported PDF.

Related: Create a manual from a PDF File directly (Web Browser)
https://teachme.jp/8/manuals/15051766/

Adding from "Add Step" > "Add step from files" > "PDF" in the Manual editing screen

By clicking "Add Step" > "Add step from files" > "PDF" in the Manual editing screen, you can import a PDF partway through an existing Manual.

Related: Import PDF File as Step into Existing Manual (Web Browser)
https://teachme.jp/8/manuals/42025008/

When the PDF does not meet the requirements

There are the following restrictions on PDFs that can be imported.
　
　Total file size: Up to 50MB
　Number of pages: Up to 51 pages including the cover page

If the PDF you want to import exceeds these limits, please split or edit the PDF so that it falls within the limits before importing.

If you still cannot import

If you have checked all of the above and are still unable to import a PDF, please prepare the following information and contact us at our Contact page.

• Teachme Biz account information
  …Please provide your E-Mail Address or Account name
• The date and time when the Import failed
• A screenshot showing that the Import was not possible
• The PDF file in question