When semi-automatically generating a manual from a video, the error "An error occurred. Please try again." is displayed. What should I do?

During semi-automatic manual generation, after entering the instructions and clicking the "Execute" button, the following error may appear.

• "An error occurred. Please try again. If the error persists, please contact customer support."

How to resolve

What to try first

Close the error window and retry the operation from the "Create New" button for the manual.
In rare cases, you may encounter this issue even after retrying, but we have confirmed that performing this operation several times resolves it.

What to try based on the video upload method

If an error occurs when uploading a file from device

• If the video file is corrupted, please re-record or re-acquire the video and then upload it.

If an error occurs when uploading a screen recording

• When selecting a recording target, if you selected a specific window, change the recording target to "Entire Screen" and re-record.

If an error occurs when selecting from Media Library

• Please re-record the video and then upload it to the Media Library again.

If the issue is not resolved

Please contact customer support with the following information.

• Screenshot of device specifications
• Network communication speed
• Information from the Usage Environment Diagnosis Page
• Date and time the error was encountered
• Video and developer tool logs at the time the error occurred
• The video or PDF file you attempted to register in Teachme Biz

You can find out how to obtain each type of information from the manuals below.

▼Information Required When Reporting Errors or Issues
https://teachme.jp/8/manuals/42394996

▼Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786