When semi-automatically generating a Manual from a video, the error "An error occurred. Please try again." is displayed. What should I do?

During semi-automatic Manual generation, after entering the instructions and clicking the "Run" button, the following error may appear.

• "An error occurred. Please try again. If the error persists, please contact customer support."

How to resolve

What to try first

Close the error window and Retry the operation from clicking the "Create New" button in the Manual.
In rare cases, you may still encounter this issue after retrying, but we have confirmed that performing this operation several times resolves it.

What to try based on your video Upload method

If the error occurred after uploading a file from device

• If the video file is corrupted, please re-record or Refresh the video and then Upload it again.

If the error occurred after uploading a screen recording

• When selecting the recording screen, if you selected a specific window, change the recording target to "Entire Screen" and re-record.

If the error occurred after selecting from Media Library

• Please re-record the video and then Upload it to the Media Library again.

If the issue persists

Please Contact customer support with the following information.

• Screenshot of device specifications
• Network communication speed
• Information from the Usage Environment Diagnosis Page
• Date and time the error was encountered
• Video and developer tool logs at the time the error occurred
• The video or PDF file you attempted to register in Teachme Biz

You can check how to obtain each type of information in the following Manuals.

▼Information Required When Reporting Errors or Issues
https://teachme.jp/8/manuals/42394996

▼Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786