Video to manual semi-automatic generation error occurred. Please try again. What should I do?

When semi-automatically generating a manual, after entering instructions and clicking the "Execute" button, the following error may be displayed:

• "An error has occurred. Please try again. If the error persists, please contact our support desk."

Troubleshooting

First Steps to Try

Close the error window and repeat the operation from clicking the "Create New" button in the manual.
Although you may occasionally encounter this issue even after retrying, we have confirmed that repeating this operation several times will resolve the problem.

Solutions Based on Video Upload Method

When an error occurs after uploading a file from your device

• If the video file is corrupted, please re-record or re-acquire the video before uploading.

When an error occurs after uploading a screen recording

• If you selected a specific window during the recording screen selection, try changing the recording target to "Entire Screen" and record again.

When an error occurs after selecting from the media library

• Re-record the video and upload it to the media library again.

If the issue persists

Please contact our support desk with the following information:

• Screenshot of your device specifications
• Network connection speed
• Information from the usage environment diagnosis page
• Date and time when you encountered the error
• Video at the time of error and developer tool logs
• Video or PDF file you attempted to register in Teachme Biz

You can check how to obtain this information from the following manuals:

▼Information Required When Reporting Errors or Issues
https://teachme.jp/8/manuals/42394996

▼Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786