The small window at the bottom right of the screen became completely white while operating the screen capture function. What should I do?

2025-04-11 06:24:14 UTC 2026-01-17 10:25:49 UTC

While operating the screen capture function, the sub-window (picture-in-picture) at the bottom right of the screen may rarely become completely white. 
Try to see if the issue is resolved by clicking the ✕ button on the sub-window to close it or by refreshing (reloading) the browser screen.

0f404f9b-4485-4595-a433-83a45cd71a64-2025-04-11T06_31_04Z.jpg

If the issue is not resolved, please contact the support desk (support@teachme.jp) with the following information.

  • Date and time the issue was encountered
  • Account information that encountered the issue
    * Email address or account name registered with Teachme Biz
  • URL of the manual where the issue was encountered

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