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During the operation of the screen Capture function, the small window at the bottom right of the screen turned completely white. What should I do?

2025-04-11 06:24:14 UTC 2026-10-31 15:25:53 UTC

During operation with the screen Capture function, the sub-window (Picture-in-Picture) at the bottom right of the screen may rarely turn completely white.
Please try clicking the ✕ button on the sub-window to close it, or refreshing (reloading) the Browser screen to see if the issue is resolved.

0f404f9b-4485-4595-a433-83a45cd71a64-2025-04-11T06_31_04Z.jpg

If the issue is not resolved, please contact our support desk (support@teachme.jp) with the following information.

  • The date and time when the issue was encountered
  • Account information when the issue was encountered
    …E-Mail Address or Account name registered with Teachme Biz
  • The URL of the Manual where the issue was encountered

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