Various factors can cause errors such as "Request failed with status code 500" while using Teachme Biz.
Please refer to the following for the causes and solutions for each error code.
| Error code | Overview | Cause of error | Solution |
|---|---|---|---|
| 400 | Invalid input | The format or content of the submitted data cannot be processed by the system. Common causes include missing required fields, and the use of unsupported characters or emoji. |
Please check that there are no omissions in the input and try the operation again. |
| 401 | Session expired | You have been automatically logged out of Teachme Biz. | Please log in again to continue using Teachme Biz. |
| 403 | Insufficient permissions / Access privileges | You have not been granted viewing or editing permissions, or access from certain devices or networks is restricted. | Please contact your organization's Group administrator to verify your permissions and Security settings. |
| 404 | Manual not found | The Manual may have already been deleted, or the URL may be incorrect. | Please check whether the URL is correct and whether the Manual has been deleted. |
| 405 | Incorrect access method | You are attempting to access a URL that can only be opened from the mobile app. | Please perform the operation from the mobile app. |
| 409 | Conflict with another process | Another operation is currently in progress, so new operations cannot be accepted temporarily. | Please wait for the current process to complete before trying the operation again. |
| 422 | Input outside system rules | The process cannot be executed due to system restrictions. Common causes include exceeding the character limit, a data entry with the same name already existing, or attempting to Release a Manual with no Steps. |
Please correct the content according to the error details displayed and try the operation again. If the message "Please contact customer support" is displayed, please contact our support desk. |
| 429 | Access concentration | A large volume of access has been concentrated within your Group Only in a short period of time, triggering an automatic restriction to maintain system stability. | Please wait a few minutes before trying the operation again. |
| 500 | Unexpected system error | - | Please contact our support desk. |
Request when contacting the support desk
If the error is not resolved, if an error not listed in the table above occurs, or if an error for which the table advises contacting support occurs, please contact our support desk.
To help us investigate the cause smoothly, we kindly ask that you include the following information when doing so.
| No. | Item | Details |
|---|---|---|
| 1 | Date and Time | Please provide the date and time when the error occurred. |
| 2 | Operation Details |
Please let us know what screen you were on and what actions you were performing before and after the error occurred, as well as what issues the error has caused. Example) |
| 3 | Related URL | If the error occurs on a specific Manual or operation screen, please provide the Title or URL of that page. |
| 4 | Usage Environment Diagnosis Result | Please access the "Teachme Biz Usage Environment Diagnosis Page" using the same device, Browser, and account that were used when the error occurred, and send us the diagnosis results. ▼Diagnose your usage environment (Web Browser) https://teachme.jp/8/manuals/19205786 |
| 5 | Screenshot | Please send a screenshot of the entire screen, not just the error Message. |
| 6 | Uploaded File | Please compress the file into Zip format before sending to preserve the file format. ※Only if the error occurred during file Upload |
For inquiries regarding this matter (Japan, Thailand, Vietnam)
■Studist Japan
Use the Contact Form for inquiries regarding this matter.
Email: support@teachme.jp
■Studist Thailand
Email: support-global@teachme.jp
LINE Official Account: @studist.th
Scan this QR Code
Or add a friend via LINE ID: @studist.th (Please make sure to include the "@" symbol)
■Studist Vietnam
Please contact us at support-vn@teachme.jp.