If Teachme Biz displays a white screen, please check the following.
Check if you are using a browser outside the supported environment
On browsers outside the supported environment, the screen may appear completely white.
Please refer to the following article for information on supported environments.
Related: List of supported environments
https://help.teachme.jp/hc/en-us/articles/14572215297305
Check and update your browser version
If your browser version is outdated, Teachme Biz may not display correctly. Please check your browser version and update it from the browser settings.
- Google Chrome: Settings > About Chrome
- Microsoft Edge: Settings > About Microsoft Edge
- Safari: Apple menu > General > Software Update
Related: List of supported environments
https://help.teachme.jp/hc/en-us/articles/14572215297305
Enable JavaScript
If JavaScript is restricted, Teachme Biz will not display correctly. Please enable JavaScript from your browser settings.
- Google Chrome: Settings > Privacy and Security > Site Settings > JavaScript
- Microsoft Edge: Settings > Cookies and site permissions > JavaScript
- Safari: Preferences > Security > Enable JavaScript
Check browser extensions
Some extensions may interfere with JavaScript functionality. If JavaScript does not work, Teachme Biz will not display correctly. Please turn off extensions from your browser settings.
- Google Chrome: Settings > Extensions > Manage Extensions
- Microsoft Edge: Settings > Extensions
- Safari: Settings > Extensions
Network and security software settings
Your company's network or security software may be blocking access to Teachme Biz. Please check with your IT department to confirm that access to Teachme Biz is permitted.
Related: What URLs and ports need to be allowed for communication in order to access Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005507666