Error Display When the Video Limit Is Reached
When the number of uploaded videos reaches the limit (100%), the following error message will be displayed and you will no longer be able to add videos to covers or steps.
- When the message appears: When saving a manual draft, publishing, or duplicating
- Message content
- Web browser version: The video upload limit has been reached. No more videos can be registered.
- Mobile app: The manual could not be uploaded because the number of videos that can be registered has exceeded the limit.
▼ How many videos can be uploaded, and which videos count toward the upload limit?
https://help.teachme.jp/hc/en-us/articles/900006443483
If the video upload limit is reached, you can address this using the following methods.
Delete Videos
Delete Videos Registered in a Manual
Deleting videos registered in a manual will reduce the number of registered videos.
▼Replace/Delete Registered Images and Videos (Web Browser Version)
https://teachme.jp/8/manuals/8080589/
How to Identify Manuals with Videos Registered in Covers or Steps
You can use the manual list to identify manuals that contain videos.
▼Export manual list (Web Browser)
https://teachme.jp/8/manuals/5619046/
- Only group administrators, sub-administrators, folder administrators, or folder sub-administrators can export the list
- You can check the number of videos in each manual in the "videos" column
- Manuals with "TRUE" in the "archived" column are archived
To avoid accidentally deleting videos that are in use, we recommend deleting from archived manuals first
▼What does each item in the data mean when the manual list is exported?
https://help.teachme.jp/hc/en-us/articles/900005507846
Delete Videos from the Clipboard
Deleting unnecessary videos registered in the clipboard will reduce the number of registered videos.
▼Use clipboard function (Web Browser)
https://teachme.jp/8/manuals/11054649
Add a Paid Option
Increase Movie Upload Limit
By adding the paid option "Increase Movie Upload Limit," you can expand the maximum number of video uploads.
For pricing and how to apply, please refer to the following.
▼How do I change my plan or add options?
https://help.teachme.jp/hc/en-us/articles/900006442483
Teachme AI
If you are subscribed to the Teachme AI Creation Pro, Utilization Pro, or Premium plans, you can upload an unlimited number of videos.
▼[Overview] Teachme AI
https://help.teachme.jp/hc/en-us/articles/29512820683801
Frequently Asked Questions
Q. If the video upload limit is reached, will I be unable to create manuals or add steps?
A. It is still possible to create new manuals and steps that do not contain videos.
Q. Can video uploads be restricted based on the total storage used by videos uploaded so far?
A. There is no limit on the total storage capacity of videos that can be uploaded within a group.
However, individual storage limits are set for each video.
▼What are the limits and restrictions for images and videos?
https://help.teachme.jp/hc/en-us/articles/900006441863