PDF manual draft generation fails. What should I do?

Please check the following based on your situation.

If "Network Error" is displayed

Error due to network settings or communication permission settings

If this error appears the first time you use the feature, or if generation has never succeeded even once,
the error may be occurring because your network settings or communication permission settings are not configured correctly.

Please verify that your network settings are correct and that the communication required to use Teachme Biz is permitted.

If you are unsure about your communication permission settings, please check with your company's IT department.

▼ What URLs, ports, etc. need to be allowed for communication in order to access Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005507666

Error due to temporary deterioration in communication conditions

If you have previously been able to generate manuals without any issues, the problem may be a temporary network error.
Please wait a moment and try again.

If "AI features are not permitted." is displayed

The use of AI features may have been disabled while the manual was being generated.
Please ask your company's administrator to check the settings.

Related: Check Group Administrators and Sub-Administrators (Web Browser)
https://teachme.jp/8/manuals/41916637

If you are a group administrator or sub-administrator, please follow the steps below to enable the use of AI features.

▼ Change the "AI feature usage" setting
https://teachme.jp/8/manuals/32900993

If "A timeout error has occurred. Please try again." is displayed

Please try one of the following solutions to see if it resolves the issue.

If you have any questions regarding settings verification or changes, please contact your company's IT department.
If the issue persists after multiple attempts, please refer to "If none of the above apply" and contact our support team.

Change your internet connection environment

Please try switching to a different network or changing from Wi-Fi to a wired LAN connection, then try again.

Check VPN and proxy settings

Please temporarily disable your VPN or proxy and try again.

Check firewall and security software settings

Please try temporarily disabling your security software or reviewing your firewall settings, then try again.

If "An unexpected error has occurred. Please try again." is displayed

The following possibilities should be considered.

• The PDF contains a large amount of information
• Instructions provided at the time of generation were insufficient

When uploading, please try the following.

• Split the PDF into multiple files
• Add more information in the "Do you have any preferences for the content or wording? (Optional)" field
  Example text:
  　- Please generate the manual with one step per process.
  　- If the operation procedure does not fit in the step title, please include it in the description.
  　- If there are any notes or cautions, please include them in the corresponding step of the operation procedure.

If the issue persists after multiple attempts, please refer to "If none of the above apply" and contact our support team.

If "Failed to load the PDF file" is displayed

Creating a PDF using browser features may result in an error in some cases.

Please convert the file to PDF again using one of the following methods.

• For Windows

  Open the PDF file, select "Microsoft Print to PDF" as the destination in the print menu, and click the "Print" button to convert it to PDF.

• If you have Adobe Acrobat

  Use "Save As" on the PDF file and re-save it as an "Optimized PDF".

If the manual is generated with error messages not found in the imported PDF

When you upload a PDF to generate a manual, warning messages such as "Enable JavaScript..." may be generated instead of the actual content.
This occurs because the AI is reading the "viewing restriction warning" contained within the PDF.

Please try one of the following solutions.

• Re-save the PDF by printing it again as a PDF.
  This method removes unnecessary control codes and makes the file readable.
  
  1. Open the PDF in a browser.
  2. Open the "Print" menu, set the destination to "Save as PDF", and re-save the file.
  3. Try generating the manual again using the newly saved PDF.
  
• Ask the creator of the PDF or your company's system administrator to remove the restrictions.

[Note] An incomplete draft may be created if an error occurs during generation

If an error other than "AI features are not permitted." occurs, an incomplete draft may be created mid-generation.
If you do not need the draft, please delete it.

If none of the above apply

To help us investigate smoothly, we would appreciate it if you could include (or attach) the following information in your inquiry.

• A screenshot of the screen showing what happened when the error occurred.
  Please send a full screenshot of the screen at the time the error was displayed, making sure the full text of any error message is visible.
• The date and time the error occurred (e.g., 2024/11/01 13:05)
• Account information for the account that was logged in when the error occurred.
  Please provide the account name or registered email address (e.g., maron (maron@example.com)).