Manual draft generation from PDF fails. What should I do?

Please check the following based on your situation.

If "Network Error" is displayed

Error due to network settings or communication permission settings

If this error appears the first time you use the feature, or if generation has never succeeded even once,
the error may be occurring because the network settings or communication permission settings are not configured correctly.

Please verify that your network settings are configured correctly and that the communication required to use Teachme Biz is permitted.

If you are unsure about the communication permission settings, please check with your company's IT department.

▼ What URLs, ports, etc. should be allowed for communication to access Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005507666

Error due to temporary deterioration in Communication status

If manual generation has been working normally up until now, there may be a temporary network issue.
Please wait a moment and then try again.

If "The use of AI features is not permitted." is displayed

AI Features may have been disabled during Manual-generation.
Please ask an Administrator within your organization to check the settings.

Related: Check Group Administrators and Sub-Administrators (Web Browser)
https://teachme.jp/8/manuals/41916637

If you are a Group administrator or Sub-administrator, please follow the steps below to permit the use of AI Features.

▼ Change the "AI Features" setting
https://teachme.jp/8/manuals/32900993

If "A timeout error has occurred. Please execute again." is displayed

Please try one of the following remedies to see if it resolves the issue.

If you have any questions about checking or changing settings, please contact your company's IT department.
If the issue persists after several attempts, please refer to "If none of the above applies" and contact our support desk.

Change your internet connection environment

Please try using a different network or switching from Wi-Fi to a wired LAN connection, then try again.

Check VPN and proxy settings

Please temporarily disable your VPN or proxy and then try again.

Check firewall and security software settings

Please try temporarily disabling your security software or reviewing your firewall settings, then try again.

If "An unexpected error has occurred. Please execute again." is displayed

The following possibilities may be considered.

• The PDF contains a large amount of information
• Instructions at the time of generation are insufficient

When uploading, please try the following.

• Split the PDF into multiple files
• Add more information in the "Do you have any preferences for content or wording? (optional)" field
  Examples:
  　- Please generate the manual with one Step per process
  　- If the operation procedure does not fit in the Step Title, please include it in the description
  　- If there are any precautions, please include them in the corresponding Step of the operation procedure

If the issue persists after several attempts, please refer to "If none of the above applies" and contact our support desk.

If "Failed to load items PDF file" is displayed

Creating a PDF using Browser features may result in an error.

Please convert the file to PDF again using one of the following methods.

• For Windows

  Open the PDF file, select "Microsoft Print to PDF" as the "Destination" in the print menu, and click the "Print" button to convert it to PDF.

• If you have Adobe Acrobat

  Use "Save As" on the PDF file and re-save it as an "Optimized PDF."

If a manual is generated with an error message not found in the imported PDF

When you Upload a PDF to generate a Manual, a warning message such as "Enable JavaScript..." may be created instead of the actual content.
This occurs because the AI is reading the "viewing restriction warning" within the PDF.

Please try one of the following solutions.

• Re-save the relevant PDF as a PDF by using "Print"
  This method removes unnecessary control codes and makes the file readable.
  
  1. Open the PDF in a Browser
  2. Open the "Print" menu, set the destination to "Save as PDF," and re-save
  3. Try generating the Manual again with the newly saved PDF
  
• Request the PDF creator or your company's system administrator to remove the restrictions

[Note] An incomplete Draft may be created mid-generation when an error occurs

If an error other than "The use of AI features is not permitted." occurs, an incomplete Draft may be created mid-generation.
If you do not need the Draft, please delete it.

If none of the above applies

To facilitate a smooth investigation, we would appreciate it if you could include (or attach) the following information in the body of your Contact.

• A screenshot of the screen showing the state when the error occurred
  Please send a full screenshot of the screen that was displayed when the error appeared, so that we can see the full text of the Message displayed.
• The date and time when the error occurred (e.g., 2024/11/01 13:05)
• Account information for the account that was logged in when the error occurred
  Please provide the Account name or the registered E-Mail Address (e.g., maron (maron@example.com))