Generating a manual draft from a PDF fails. What should I do?

Please check the following based on your situation.

If "Network Error" is displayed

Error due to network settings or communication permission settings

If this error appears the first time you use the feature or if generation has never succeeded even once,
the error may be caused by incorrect network settings or communication permission settings.

Please verify that your network settings are configured correctly and that the necessary communications required to use Teachme Biz are permitted.

If you are unsure about your communication permission settings, please check with your company's IT department.

▼ What URLs and ports need to be allowed for accessing Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005507666

Error due to temporary deterioration in communication conditions

If manual generation has been working normally until now, the issue may be a temporary network problem.
Please wait a moment and then try again.

If "AI features are not permitted for use." is displayed

The AI feature may have been disabled during manual generation.
Please ask your company's administrator to check the settings.

Related: Check Group Administrators and Sub-Administrators (Web Browser)
https://teachme.jp/8/manuals/41916637

If you are a group administrator or sub-administrator, please follow the steps below to enable the use of AI features.

▼ Change the "AI Feature Usage" setting
https://teachme.jp/8/manuals/32900993

If "A timeout error has occurred. Please try again." is displayed

Please try one of the following solutions to see if it resolves the issue.

If you have any questions regarding checking or changing settings, please contact your company's IT department.
If the issue persists after several attempts, please refer to "If none of the above applies" and contact our support team.

Change your internet connection environment

Try using a different network or switching from Wi-Fi to a wired LAN connection, then try again.

Check VPN and proxy settings

Temporarily disable your VPN or proxy and try again.

Check firewall and security software settings

Temporarily disable your security software or review your firewall settings, then try again.

If "An unexpected error has occurred. Please try again." is displayed

The following possibilities may be considered.

• The PDF contains a large amount of information
• Instructions provided at the time of generation are insufficient

When uploading, please try the following.

• Split the PDF into multiple files
• Add more information in the "Do you have any preferences for content or phrasing? (Optional)" field
  Example inputs:
  　- Please generate the manual with one step per process
  　- If the operation procedure does not fit in the step title, please include it in the description
  　- If there are any notes or cautions, please include them in the corresponding step of the operation procedure

If the issue persists after several attempts, please refer to "If none of the above applies" and contact our support team.

If "Failed to load the PDF file" is displayed

Creating a PDF using a browser's built-in function may result in an error.

Please convert the file to PDF again using one of the following methods.

• For Windows

  Open the PDF file, select "Microsoft Print to PDF" as the destination in the print menu, and click the "Print" button to save it as a PDF.

• If you have Adobe Acrobat

  Use "Save As" on the PDF file and re-save it as an "Optimized PDF."

If the manual is generated with error messages not found in the imported PDF

When uploading a PDF to generate a manual, warning messages such as "Enable JavaScript..." may be generated instead of the actual content.
This occurs because the AI is reading the "viewing restriction warning" embedded in the PDF.

Please try one of the following solutions.

• Re-save the PDF by printing it as a new PDF file.
  This method removes unnecessary control codes and makes the file readable.
  
  1. Open the PDF in a browser
  2. Open the "Print" menu, set the destination to "Save as PDF," and save the file
  3. Try generating the manual again using the newly saved PDF
  
• Ask the PDF creator or your company's system administrator to remove the restrictions

[Note] An incomplete draft may be created when an error occurs during generation

If an error other than "AI features are not permitted for use." occurs, an incomplete draft may be created partway through generation.
If the draft is not needed, please delete it.

If none of the above applies

To facilitate a smooth investigation, we would appreciate it if you could include (or attach) the following information in the body of your inquiry.

• A screenshot of the screen showing the state at the time the error occurred
  Please send a full-screen screenshot that clearly shows the display at the time the error appeared and the full text of the error message.
• The date and time the error occurred (e.g., 2024/11/01 13:05)
• Account information of the account logged in when the error occurred
  Please provide the account name or the registered email address (e.g., maron (maron@example.com))