Please check the following depending on the situation.
If an error occurs during video registration
If an error message is displayed when registering a video, please refer to the following article.
▼What should I do if the "Failed to upload video" error was displayed?
https://help.teachme.jp/hc/en-us/articles/4405130646809
Image
If no error occurs when registering the video, but the video is not displayed on the video extraction screen
Especially when using Microsoft Edge, some videos may not be loaded depending on the environment.
If the video is not displayed on the video extraction screen, please consider the following solutions.
Use a video downloaded from the manual (administrators only)
First, save the manual and download the video from the manual.
Please re-extract the downloaded video.
Related: Download video (Web Browser)
https://teachme.jp/8/manuals/10632195
Update your environment to the recommended environment
If your environment does not meet the recommended requirements, the video may not be displayed on the video extraction screen.
Update your environment to the recommended environment and re-extract the video.
Screen Image
Related: System Requirements
https://help.teachme.jp/hc/en-us/articles/14572215297305
【When using Edge】 Use the Microsoft extension (optional)
If you cannot register the video even after updating the recommended environment, please consider using the Microsoft HEVC Video Extension.
If the video file's codec (compression method) is HEVC format, your Edge browser may not be able to display the video if it does not support the HEVC format.
Note that the HEVC Video Extension is not a standard feature of Teachme Biz, so please use it at your own discretion.
Microsoft HEVC Video Extension
If the above methods do not solve the problem
Please contact the support desk (support@teachme.jp) with the following information or attachments.
- Date and time when the issue occurred
- Details of the issue (error message displayed during video registration, video not displayed on the video extraction screen, etc.)
- The original file of the video you want to extract
- Screenshot image of the "Teachme Biz Environment Diagnosis Page"
* Please refer to the following for how to take a screenshot of the "Teachme Biz Environment Diagnosis Page"
▼ Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786