If you perform a large number of markings on an image/video in the mobile app, the app may force close due to memory shortage depending on your device.
If the mobile app is forcefully terminated, please consider the following actions:
Reduce the number of markings
Delete unnecessary markings from the image/video being edited and minimize the number of markings.
Use the web browser version
If you can access a PC, please use the web browser version.
If the above methods do not solve the problem
Please fill in the following information and contact us through the contact form.
- Date and time when the issue occurred
- Login user name when the issue occurred
- Device type (Android/iOS)
- Mobile app version
- Details of the added markings (e.g. # of arrows, rectangles, mosaics)
Related:
Mark the images with arrows, etc. (Mobile App)
https://teachme.jp/8/manuals/3219700
Add markings and edits to images, such as arrows.
https://teachme.jp/8/manuals/4929404
Check the app version (mobile app)
https://teachme.jp/8/manuals/41628396