I see the message "Your connection has been suspended" or "Your access has been suspended" and cannot log in. What should I do?

2023-12-06 10:01:10 UTC 2026-03-23 02:20:34 UTC

https://storage.googleapis.com/studist-help-center-media/Teachme%20Biz/Access1.jpg https://storage.googleapis.com/studist-help-center-media/Teachme%20Biz/Access2.jpg

If the following messages are displayed, access from your account and device has been restricted.

  • Your device has been disconnected from the group.
  • Use of this service with this account has been suspended.

Please contact your company's group administrator or sub-administrator to request reactivation.

Information to Share with Your Administrator

  • Account name or email address
  • The type of device and app you are using
    Example: Using Google Chrome on a Windows PC, or using the mobile app on an Android smartphone

Information for Administrators

Temporarily Suspending or Deleting Access from Any Device (Web Browser)
https://teachme.jp/8/manuals/41165858
About the content displayed as "Device in Use"
https://help.teachme.jp/hc/en-us/articles/4402392365337


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