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"Your connection has been suspended" or "Your access has been suspended" is displayed and I cannot log in. What should I do?

2023-12-06 10:01:10 UTC 2026-10-31 14:33:26 UTC

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If the following messages are displayed, access from your account and device has been restricted.

  • Your device has been disconnected from the Group.
  • Use of this service with this account has been suspended.

Please contact your company's Group administrator or Sub-administrator to request reactivation.

Information to provide to your Administrator

  • Account name or E-Mail Address
  • The type of device or app you are using
    Example: Using Google Chrome on a Windows PC, using the mobile app on an Android smartphone

Information for Administrators

Temporarily Suspending or Deleting Access from Any Device (Web Browser)
https://teachme.jp/8/manuals/41165858
Tell me about what is displayed as "Device Used"
https://help.teachme.jp/hc/en-us/articles/4402392365337


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