The issue may be caused by settings in Teachme Biz.
Please check here to verify that settings such as the Metadata endpoint URL and metadata file are correct.
If you need to reconfigure the Metadata endpoint URL or metadata file
If the certificate has been updated on the IdP side, the following steps are required to have Teachme Biz recognize the updated information.
For a Metadata endpoint URL
If the IdP allows multiple certificates to be registered, you can enable both the old and new certificates simultaneously, eliminating the need to reconfigure.
If the old certificate cannot be registered, please perform the following steps.
If the Metadata endpoint URL remains unchanged
- Click "Refresh" next to the Metadata endpoint URL field
- When "Metadata has been refreshed." is displayed, the process is complete
- "Refresh" re-fetches the metadata from the saved Metadata endpoint URL. "Refresh" cannot be clicked while the URL field is being edited.
If you click "Refresh" and "Failed to load. metadata." is displayed
The metadata could not be retrieved from the saved Metadata endpoint URL. Please check the following.
- Whether there are any errors in the Metadata endpoint URL
- Whether the Metadata endpoint URL is released on the IdP side (whether metadata can be retrieved by accessing the URL)
If the Metadata endpoint URL changes
- Enter URL in the Metadata endpoint URL field
- Click "Save"
When you change the URL and save, the metadata will be automatically retrieved from the new URL. There is no need to click "Refresh".
For a metadata file
Please perform the following steps.
▼Re-upload Metadata Following SAML Certificate Renewal (Web Browser Version)
https://teachme.jp/8/manuals/46456708
If the error persists after checking the settings
Please Contact our support desk (support@teachme.jp) with the Message displayed and a screenshot of the entire settings screen.
Related: Configure single sign-on (SSO) (Web Browser)
https://teachme.jp/8/manuals/11468504