2021/05/26 [Resolved] Manual views report may show incorrect numbers

2021-05-26 06:36:05 UTC 2021-06-22 01:30:12 UTC

Overview

We have confirmed an issue with manual views not reflecting on the "Views" screen of the "Report" function and in the "Usage status" of the manual if manuals are viewed from the "Tasks" on the mobile app.

Occurrence Time

2021/4/20 12:20 ~ 2021/6/2 16:00 (JST)

 

Current status by impact range:

・The graph on the "Views" screen of the "Report" function

 Resolved

・"Download CSV" on the "Views" screen of the "Report" function

 Resolved

・"Trend" tab in the "Usage status" of the manual

 Resolved

・"Viewers" tabs in the "Usage status" of the manual

 Resolved

 *Data between 2021/4/20 12:20~2021/5/26 18:00 (JST) is not reflected correctly. However, once user views the manual after 2021/5/26 18:00 (JST), it will be reflected in the "Viewers" tab.

・Items in the manual list CSV that display the number of views within a certain period from the output date

 Resolved

Impact Range

The graph and "Download CSV" on the "Views" screen of the "Report" function.

Related: View manual views report using report function (Web Browser)

views_report_en_1.png

"Trend" and "Viewers" tabs in the "Usage status" of the manual.

Related: View data of individual manual (Web Browser)

views_report_en_2.png

Items in the manual list CSV that display the number of views within a certain period from the output date

・views_within_a_year

・views_within_6_months

・views_within_3_months

・views_within_a_month

・views_within_a_week

* "access_count" column shows correct numbers

Related: Export manual list (Web Browser)

views_report_en_4.png

What should I do if I was affected?

・The graph on the "Views" screen of the "Report" function

・"Download CSV" on the "Views" screen of the "Report" function

・"Trend" tab in the "Usage status" of the manual

・Items in the manual list CSV that display the number of views within a certain period from the output date

Refresh the screen or re-download the CSV to display the correct data.

・"Viewers" tabs in the "Usage status" of the manual

In case the data between 2021/4/20 12:20~2021/5/26 18:00 (JST) displayed incorrectly on the "Task" screen when using the mobile app, please check it from the "Report" function screen.

 

Update History

2021/05/27 Added "Items in the manual list CSV that display the number of views within a certain period from the output date" to Impact Range.

2021/05/28 Added "Current status by impact range" to Occurrence Time.

2021/06/08 Changed issue status to "Resolved" and updated "What should I do if I was affected?" section.

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.