[Resolved] Issue where the video of some uploaded videos was not being imported correctly in the Studio feature (Last Updated: 2026/10/07)

Overview

• The video content that should have appeared is not displayed
• The AI-generated manual draft (steps, descriptions, and captions) does not match the content of the video

Details and Additional Information

In Studio, AI reads uploaded videos and creates manual drafts (steps, descriptions, and captions) based on the on-screen operations and audio narration.
In this issue, the video content was not imported correctly, and videos with a completely black screen were being passed to the AI.
Since the AI still attempted to create drafts for these videos, it generated content that differed from the actual video, based on general work procedures.
Only the videos uploaded by each customer are used in the AI draft creation process. No information from other customers or external sources is included.

Date and Circumstances of Occurrence

Approximately 2026/10/01 10:30 – approximately 2026/10/07 18:27

The issue has now been resolved.

Scope of Impact

• Studio feature

For Affected Customers

We will contact affected customers individually.
Your original source data has not been affected, so we sincerely apologize for the inconvenience, but we kindly ask that you re-upload the original data for any affected videos to Studio.

We sincerely apologize for the inconvenience caused to our users.
We appreciate your continued use of Teachme Biz.

Update History

2026/10/07 19:23 Published