Case Studies
Here are solutions for common cases.
User has forgotten their account name and cannot log in
Look up the account name and inform the user.
Check Users in Group (Web Browser)
https://teachme.jp/8/manuals/39622380
User has forgotten their password and cannot log in
If no email address is registered to the account
An administrator must reset the password.
Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
After the reset, the new password information will be sent by email to the group administrator.
Please communicate the new password to the user through some means, such as verbally.
If the user is currently unable to receive emails at the address registered to the account
If the email address has changed due to a carrier change or other reason and the user cannot receive emails from Teachme Biz when attempting to reissue their own password, the administrator must first update the registered email address for that user.
Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131
Once the email address has been updated, the user can reissue their password themselves.
Web browser version: https://teachme.jp/8/manuals/4929303
Mobile app version: https://teachme.jp/8/manuals/3204722
Mobile browser version: https://teachme.jp/8/manuals/42394759
User cannot log in due to access restrictions
Please respond according to the message displayed on the screen.
- Could not log in to the group due to IP address access restrictions.
- Access from this network is not permitted.
Please access from the internal network.
In the above cases, the user is affected by IP restrictions.
Please instruct them to connect to an authorized network and access Teachme Biz.
About access restrictions by global IP address (Group IP restriction feature and Folder IP restriction feature)
https://help.teachme.jp/hc/en-us/articles/900005508766
- Administrator approval is required to use this service from this network.
Please wait for approval or access from the internal network.
In the above case, the cause is that the user has not been approved by the access approval management feature.
Please check the user's identification code and approve it.
What the user does: Obtain an identification code (Mobile app)
https://teachme.jp/8/manuals/9920280
What the administrator does: Approve the identification code linked from the mobile app (Web browser version)
https://teachme.jp/8/manuals/38223018
A user has lost their device
Please suspend (lock) the device or suspend (lock) the account to prevent unauthorized use by a third party.
I lost the device I was logged into Teachme Biz on. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185723
The group administrator has gone on leave or resigned, and the group administrator role cannot be handed over
Changes to the group administrator can only be made by the group administrator.
Please have the group sub-administrator update the group administrator's information and carry out the handover of the group administrator role.
The group administrator has gone on leave or resigned and the role cannot be handed over. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005509946