Case Studies
Here are solutions for common cases.
A user has forgotten their Account name and cannot log in
Look up the Account name and inform the user.
Check Users in Group (Web Browser)
https://teachme.jp/8/manuals/39622380
A user has forgotten their Password and cannot log in
When no E-Mail Address is registered to the account
The Administrator must Reset the Password.
Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
After the Reset, the new Password information will be sent by e-mail to the Group administrator.
Please communicate the new Password to the user by verbal or other means.
When the user cannot currently receive e-mail at the E-Mail Address registered to the account
If the E-Mail Address has changed due to reasons such as a carrier change and the user cannot receive e-mails from Teachme Biz even after reissuing their own Password, the Administrator must first update the registered E-Mail Address for the relevant user.
Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131
After the E-Mail Address has been updated, the user can reissue their Password on their own.
Web Browser version: https://teachme.jp/8/manuals/4929303
Mobile app version: https://teachme.jp/8/manuals/3204722
Mobile browser version: https://teachme.jp/8/manuals/42394759
A user cannot log in due to Access privileges
Please respond according to the Message displayed on the screen.
- You were unable to Log into the Group due to IP Restrictions on access.
- Use from this network is not permitted.
Please access from the internal network.
In the above cases, IP Restrictions are in effect.
Please instruct the user to connect to an authorized network and access Teachme Biz.
Learn about access restrictions based on Current IP address (Group IP Restrictions and Folder IP Restrictions)
https://help.teachme.jp/hc/en-us/articles/900005508766
- Administrator approval is required to use Teachme Biz from this network.
Please wait for approval or access from the internal network.
In the above case, the cause is that the user has not been approved via the Access Approval Management feature.
Please check the user's Specific Code and approve them.
What the user does: Locate your Specific code (Mobile app)
https://teachme.jp/8/manuals/9920280
What the Administrator does: Approving Specific code linked from Mobile App (Web Browser)
https://teachme.jp/8/manuals/38223018
A user has lost their device
Please suspend (lock) the device or suspend (lock) the account to prevent unauthorized use by a third party.
I have lost the device I used to Log into Teachme Biz. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185723
The Group administrator has taken a leave of absence or resigned, and the Group administrator role cannot be handed over
Changes to the Group administrator can only be made by the Group administrator.
Please have the Group sub-administrator update the Group administrator's information to hand over the Group administrator role.
The Group administrator has taken a leave of absence or resigned and the Group administrator role cannot be handed over. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005509946