[Resolved] Issue where Easy AI Search may not return answers (Last updated: 2026/03/11)

2026-03-11 02:53:35 UTC 2026-03-11 06:13:54 UTC

Overview

In the Simple AI Search feature, an issue occurred where, even if a manual that could serve as an answer existed within a group, the message "We're sorry. No relevant information could be found." was displayed and an appropriate answer was not returned.

Date/Time and Circumstances of Occurrence

This issue has been resolved and the feature is now functioning normally.

Scope of Impact

  • Simple AI Search feature

Update History

2026/03/11 15:10 Updated article to Resolved
2026/03/11 11:53 Published


Asking the chatbot a question