How is data handled in relation to AI Features?

Is the information and data entered when using AI Features in Teachme Biz used to retrain AI models?

No, your data is not used to retrain AI models.
We have adopted a mechanism that prevents data from leaving Teachme Biz.

Related: Is the information entered or files uploaded when using AI Features used to retrain models?
https://help.teachme.jp/hc/en-us/articles/34973469783961

How are uploaded PDFs, videos, and Text stored?

PDFs, images, videos, Text, Excel files, and other content uploaded for use with AI Features are stored in AWS (Amazon Web Services), which Teachme Biz uses, at the time of upload.

1. When files are uploaded

PDFs, images, videos, Text, Excel files, and other content are stored in AWS at the time of Upload.
In Studio, you can Upload file including Excel (.xlsx / .xlsm), images, and text files in addition to videos.
These are also stored in AWS at the time of upload.

2. When AI performs analysis

When analyzing videos, the video may be temporarily copied to Google Cloud for processing.
Once analysis is complete, that copy is deleted.
The original uploaded video remains in AWS.

For text recognition of PDFs and images, data may be sent to Google's services for processing.
The results of text recognition are stored in AWS.

Chat in Studio, analysis results, and text being generated are stored in AWS even before they are registered as a Step.
Text and images extracted from Excel files are also stored.

3. When registered to a manual cover or Step

Registered text, images, and videos are stored in AWS as a manual.
The original uploaded files are also retained.

Note

Stored data is never used to train AI models.
For more details, please refer to "Is the information and data entered when using AI Features in Teachme Biz used to retrain AI models?"

As service features are expanded, the method and duration of data storage may change.
When significant changes occur, we will notify you separately.

Is there any risk of my data being mixed with data from other companies?

In Teachme Biz, data is separated for each organization, so there is no risk of it being mixed with data from other companies.

Related: Are the dedicated and shared portions for each organization clearly separated?
https://help.teachme.jp/hc/en-us/articles/7437500113817

Who owns the copyright to generated manuals?

The copyright to generated manuals belongs to the customer.
The AI Features of Teachme Biz function as a tool to assist in generating content based on your input.

For details, please refer to Article 18, Protection of Contractor Content, in the Teachme Biz Terms of Use.

▼ Where can I find the Teachme Biz Terms of Use?
https://help.teachme.jp/hc/en-us/articles/900005509406

How is the quality of AI-generated results ensured?

We verify whether the intended generation results are achieved with a certain level of probability or accuracy, tailored to each type of AI feature.

However, due to the nature of AI, it is not possible to fully control generation results.
You are able to review and edit results before publishing.
Please ensure final quality control is carried out on your end.

How do you handle cases of inappropriate AI-generated content?

In the unlikely event of inappropriate generated content, it can be corrected or deleted immediately.
Additionally, if you report it to our support team, we will use your feedback to improve the system.

What generative AI models are used?

Multiple AI-related features use models from Anthropic's Claude, and depending on the feature, models from Amazon, Google's Gemini, Whisper, and others may also be used in combination.

We continually review the AI services and models we use in line with advancements in AI technology, and continuously improve our system configuration to always provide customers with appropriate performance.
The models we select are determined comprehensively based not only on performance, but also on track record in enterprise use and high reliability in terms of Security.

Please note that data you enter is not used to retrain models.