2021/09/03 [Resolved] Views and search logs are not reflected for the specific date and time in some report functions

2021-09-03 07:21:11 UTC 2021-09-06 05:45:58 UTC

Overview

We had an issue with views and search logs being not reflected for the specific date and time in some report functions.

Occurrence Time / Status

2021/09/03 12:00~2021/09/03 14:20 (JST)

The issue has been resolved, and all views and search logs are reflected correctly.

Impact Range

"Views" screen of the "Report" function

・Graph
・Download CSV
 *If with your subscription plan you are able to view "Details" view by user and by manual, the issue occurs only in the "Views (List Data)" output format

Related:
View manual views report using report function (Web Browser)
Download manual views report using report function (Web Browser)

"Search Log" screen of the "Report" function

・Search word list
・Download CSV

Related:
View manual search log using report function (Web Browser)

"Usage status" screen that shows data of individual manual

・Trend
・Viewers

Related:
View data of individual manual (Web Browser)

Manual list (CSV)

・views_within_a_year
・views_within_6_months
・views_within_3_months
・views_within_a_month
・views_within_a_week

*Views in "access_count" are shown correctly

Related:
Export manual list (Web Browser)