Overview
A bug occurred in the iOS app where video files were not being saved to the device when recording videos during manual creation and editing following these steps:
* Tap "Add Empty Step" Tap "Add" Tap "Record Video" Record video Tap "Add"
Occurrence Date and Status
Occurred: Version 5.16.0 (Released on 2024/07/16)
Resolved: Version 5.23.6 (Released on 2024/11/18)
Scope of Impact
* Manual editing function
Workaround
The video file can be saved to the device by following these steps after recording:
* Record video Tap "Edit" in the top right corner Tap "Add" without making any changes
For Affected Users
A bug fix has been released. Please update the app to Version 5.23.6 or later.
If immediate update is difficult, please follow these steps to download the video files from the manual.
Related:Download video (Web Browser)
https://teachme.jp/8/manuals/10632195
We sincerely apologize for any inconvenience caused to our users.
For inquiries regarding this matter, please contact us through here.
Update History
2024/11/15 14:04 Published
2024/11/19 11:40 Updated to resolved status