[Resolved] The report function may fail to output the number of manuals viewed in CSV format.(Last updated: 2023/01/24)

2023-01-23 03:49:44 UTC 2023-01-24 02:35:04 UTC


In the report function, the output of the number of views for manuals to a CSV file with the "Views (List Data)" sometimes failed.
*If this error occurs, a message saying "Please contact Customer Support. failed_to_download_csv_file" will be displayed.

Occurrence Time / Status

2023/01/16 at about 19:00(JST)~2023/01/24 at about 11:23 (JST)

Impact Range

・Report function

Related Articles:
Download manual views report using report function (Web Browser)

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.

Update History

2023/01/24 Changed issue status to 「Resolved」.