2021/05/26 [Under Restoration] Manual views report may show incorrect numbers

2021-05-26 06:36:05 UTC 2021-06-08 09:50:06 UTC

Overview

We have confirmed an issue with manual views not reflecting on the "Views" screen of the "Report" function and in the "Usage status" of the manual if manuals are viewed from the "Tasks" on the mobile app.

Occurrence Time

2021/4/20 12:20(JST)

Partially resolved.
We are working on getting this fixed.

 

Current status by impact range:

・The graph on the "Views" screen of the "Report" function

 Data from 2021/5/26 18:00(JST)~ is restored.

 Data between 2021/4/20 12:20~2021/5/26 18:00(JST) is under restoration on restoration.

・"Download CSV" on the "Views" screen of the "Report" function

 Restored on 2021/5/27 18:34(JST)

・"Trend" and "Viewers" tabs in the "Usage status" of the manual

 Data from 2021/5/26 18:00(JST)~ is restored.

 Data between 2021/4/20 12:20~2021/5/26 18:00(JST) is under restoration on restoration.

・Items in the manual list CSV that display the number of views within a certain period from the output date

 Data from 2021/5/26 18:00(JST)~ is restored.

 Data between 2021/4/20 12:20~2021/5/26 18:00(JST) is under restoration on restoration.

Impact Range

The graph and "Download CSV" on the "Views" screen of the "Report" function.

Related: View manual views report using report function (Web Browser)

views_report_en_1.png

"Trend" and "Viewers" tabs in the "Usage status" of the manual.

Related: View data of individual manual (Web Browser)

views_report_en_2.png

Items in the manual list CSV that display the number of views within a certain period from the output date

・views_within_a_year

・views_within_6_months

・views_within_3_months

・views_within_a_month

・views_within_a_week

* "access_count" column shows correct numbers

Related: Export manual list (Web Browser)

views_report_en_4.png

What should I do if I am affected?

Views on the following screen displayed correctly for both the Web Browser and the mobile app.

For the time being, to view correct numbers, please consider checking views count from here:

・"Manuals" > "All" > See "Views" column

・"Manuals" > "By Folder" > Select folder and see "Views" column

・"Manual" > "New Arrivals" > See "Views" column

We apologize for the inconvenience.

views_report_en_3.png

Update History

2021/05/27 Added "Items in the manual list CSV that display the number of views within a certain period from the output date" to Impact Range.

2021/05/28 Added "Current status by impact range" to Occurrence Time.

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.