I cannot log in to the Windows desktop app. What should I do?

2021-04-06 06:34:50 UTC 2022-03-30 11:03:15 UTC

If the "Login error. The combination of the group name, user name and password is not found." was displayed

Confirm that there are no errors in the information you entered.

  • Correct capitalization
  • No unnecessary blank spaces

If the "Failed to connect to the network" was displayed

Please check the following article and confirm that there are no active access restrictions or your account has not been temporarily locked.

Related: I cannot login – Help Center | Teachme Biz
https://help.teachme.jp/hc/en-us/articles/900005507706

If the "Login error. sso_required" was displayed

There is a possibility that user login is restricted to single sign-on.

Please update Windows Desktop app to the latest version and try to log in using SSO.
*Teachme Biz has a function to restrict access SSO only. If this function is activated users cannot log in using Teachme Biz username and password.

 ▼Update Windows Desktop app (Windows Desktop App)
 https://teachme.jp/8/manuals/7968662/

 ▼Log in with single sign-on (SSO) (Windows Desktop app)
 https://teachme.jp/8/manuals/14836200/