2021/05/19 [Resolved] If both individual users and teams are chosen as task recipients, individual users will receive the task, but the team members may not receive it

2021-05-19 06:51:45 UTC 2021-06-22 01:16:59 UTC

Overview

We have confirmed an issue where if both individual users and teams are chosen as task recipients, individual users will receive the task, but the team members may not receive it.

Occurrence Time

2021/4/28 ~ 2021/6/15

Impact Range

・Task Function (Web Browser version)

Related: How to deliver "task"

Status

Resolved.

*Tasks that were affected by this issue will not be automatically re-distributed.

How to check if I am affected?

Tasks are not delivered to users who are not listed on the "Progress management" screen of the task.

Open the "Progress management" screen of the task you just distributed, and make sure that all the users you intended to send the task to are included and that the number of users received it is as intended.

Related: Manage the "Task"

What should I do if I was affected?

Go to 「Tasks」> 「Outbox」, click the task to open "Progress management" screen and update it.

 【Steps (Web Browser version)】

  1. Go to 「Tasks」> 「Outbox」, and click the task.

  2. Click「︙」on the top right corner of the screen and choose「Edit」.

  3. Scroll down and click 「Update」.

Once you update the task, it will be sent to the team members as well.
Open the "Progress management" screen of the task and confirm if all users are listed.

Related: Manage the "Task"

Update History

2021/06/09 Deleted mobile app from Impact Range.

2021/06/15 Changed issue status to "Resolved".

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.