2022/05/30 [Ongoing]When using the Android app on some device models, certain video editing operations cannot be performed.

2022-05-18 08:23:24 UTC 2022-06-01 23:40:13 UTC

Overview

When using the Android app on some device models, there is a bug that prevents certain video editing operations from being performed.

Video editing operations that cannot be performed

*Add steps with extracting from video
*Video trim
*Mute audio from videos

Occurrence Time / Status

Occurrence: Version 4.5.3released on 2022/02/07)

We will update this article once any update is available.

Impact Range

  • Video Editing Functions

Related: Edit video (Android version)

What should I do if I am affected?

Please use a Teachme Biz app other than the Android app to edit videos.
Or, if you are using an app that is Version 4.5.2 or earlier, please refrain from updating until the problem is corrected.

*In some cases, you may be able to edit videos with the Android app by changing the aspect ratio with any video editing application and registering the changed video to Teachme Biz.
 If you have difficulty editing videos with Teachme Biz app other than the Android app, please try changing the aspect ratio with any video editing application.

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.