2022/05/13 [Resolved]Bug that the application force-closes when trying to take a new video and register it to the cover or step in the Android app.

2022-05-13 09:52:06 UTC 2022-05-19 05:34:10 UTC

Overview

In the manual edit function of the Android app, the app was forcefully terminated when a new video was shot on the cover or step editing screen and the user tried to register the shot video.

Occurrence Time / Status

・Occurrence: Version 4.6.5 (released on 2022/04/18)

・Resolution: Version 4.6.7(released on 2022/05/16)

Please update the application to Version 4.6.7 or later.

Impact Range

Manual Edit Function

Related: Create and edit manual (Android version)
https://teachme.jp/8/manuals/3204850/

What should I do if I am affected?

Please update the application to Version 4.6.7 or later.

If immediate update is difficult, please use one of the following methods to work around the issue.

If the video is still in an album in the device

Tap "Choose Existing" under "Set video" and register the video in the album to the manual.

Related: Create and edit manual (Android version)

If there are no videos left in the albums in the device

Start the device's camera application and re-shoot the video.

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.