2022/04/13 [Resolved] The thumbnails and images of videos may not be displayed when viewing a slideshow of bookmarked manuals in the iOS App other than the "Bookmarks" menu.

2022-04-13 08:15:42 UTC 2022-04-28 02:02:22 UTC

Overview

When viewing a bookmarked manual in a slideshow on the iOS App from a menu other than the "Bookmarks" menu, the video thumbnails and images were not displayed.

Occurrence Time / Status

・Occurrence: Version 4.6.0 (released on 2022/03/14)

・cancellation:Version 4.6.6(released on 2022/04/25)

Please update the application to Version 4.6.6 or later.

Impact Range

・ Slide show function on iOS mobile app

What should I do if I am affected?

Please update the application to Version 4.6.6 or later.

If immediate update is difficult, please use one of the following methods to work around the issue.

(1) View the manual from the bookmark menu.
Please view manuals that do not display video thumbnails or images from the bookmark menu.
 Related: View bookmarks (iOS version)
 https://teachme.jp/8/manuals/8171202/

(2) Clear the cache of bookmarked manuals
 After clearing the cache, please browse the manual from anywhere other than the bookmark screen.

(3) Close the App on the iPhone or iPad and then view it again.
 After closing the TeachmeBiz App on your iPhone or iPad, please browse the manual from any menu other than the bookmarks menu.

 関連:Close an app on your iPhone or iPod touch
 関連:Close an app on your iPad

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.

Update History

2022/04/26 Update to Resolved.