2022/02/17 [Resolved] After you edit and "Save draft" or "Publish" a manual that meets certain criteria in the Android app, the data is not correctly reflected on the server

2022-02-24 10:30:33 UTC 2022-03-24 07:20:43 UTC

Overview

After you edit and "Save draft" or "Publish" a manual that meets certain criteria in the Android app, the operation seems to be successful, but in fact, the data is not correctly reflected on the server.

Occurrence Conditions

This issue occurs if you edit and attempt to synchronize a manual with an Android app that meets all of the following criteria:

  • Manual newly created in the Web browser
  • Manual has no steps, only cover
  • Manual is in draft state (never released)

Details

If you saved the manual as draft

Although the message "Manual saved to Web" is displayed, edits made to the cover page are not saved.
If you have added and edited new steps from the Android app, then only those steps are saved.

If you released the manual

Although the message "Manual released" is displayed, the manual is not released.
Also, all edits made in the Android app are not saved.
Even if you choose "Publish and notify", users will not be notified by email or mobile app.

Occurrence Time / Status

The issue has been resolved in version 4.6.3 released on 2022/03/23

Impact Range

"Save draft" and "Publish" functions on Android app

Related: Save manual as draft (Android version)
Related: Create and edit manual (Android version)

What should I do if I am affected?

If you saved as a draft or released a manual in the Android app, but edits are not reflected when viewing the manual in the Web Browser version or other apps, please use one of the following methods to avoid the issue.

Update app to the latest version

The fix for this issue has been released. Please update app to the latest 4.6.3 version.

Related: Teachme Biz Android app

Try the following workarounds if you are unable to update your app immediately.

Copy manual and then release it or save as draft

1.Copy affected by the issue manual
  Related: Copy a manual (Android version)

2.Save copied manual as a draft or release it
  Related: Save manual as draft (Android version)

Once finished, please check whether the edited content is saved or released correctly in the Web Browser version or other apps.

Add manual cover and steps to a clipboard and synchronize

1.Add cover page or step data that weren't saved correctly to a clipboard

2.Synchronize clipboard data

3.Add data from your clipboard to a cover page or step in the Web Browser version or other apps
  Related: Use clipboard function (Web Browser)
  *In case of using the iOS version, make sure to synchronize the clipboard beforehand.

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.

Update History

2022/03/24 Changed issue status to [Resolved].