2022/02/04 [Resolved with remaining impact] When using image and video editing function single-byte spaces within the text being converted into "+" sign during re-editing

2022-02-07 02:50:26 UTC 2022-02-15 08:26:04 UTC

Overview

When using the image or video editing function in the Web Browser version of Teachme Biz, single-byte spaces within the text were converted into a "+" sign during re-editing.

Once you save changes after single-byte spaces were converted into "+" icon, all single-byte spaces will also be converted into "+" sign during re-editing in other apps (mobile apps or Windows Desktop app).

Occurrence Time / Status

The issue was resolved on 2022/2/4 at 14:50 (JST)

The issue is currently resolved, but the single-byte spaces already converted into "+" signs during the re-editing must be corrected manually.

Impact Range

・Image editing function

Video editing function

What should I do if I am affected?

If you notice that the "+" sign has been added within the text instead of the single-byte space, please delete "+" sign and re-enter the single-byte space.

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.