We experienced an issue that may cause video uploading to fail if you add captions, symbols, or frames to the video using a Web Browser version of Teachme Biz.
In case this happens,
・the video cannot be played back even if the manual is released
・the video cannot be re-edited (can only be replaced or deleted)
Occurrence Time / Status
2022/1/5 10:30 ～ 2022/1/12 14:00 (JST)
・Video editing function (Web Browser)
What should I do if I am affected?
If the "Failed to upload video" error was displayed after you have edited a video, try to delete and re-upload it, and then add captions, symbols, or frames using an app other than the Web Browser version of Teachme Biz.
We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.
- Changed issue status to "Resolved with remaining impact"
- Updated "What should I do if I am affected?" section