2022/01/05 [Resolved with remaining impact] Video uploading may fail if captions, symbols, or frames were added to the video in the Web Browser

2022-01-05 05:41:42 UTC 2022-02-21 15:27:18 UTC

Overview

We experienced an issue that may cause video uploading to fail if you add captions, symbols, or frames to the video using a Web Browser version of Teachme Biz.

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In case this happens, 

・the video cannot be played back even if the manual is released

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・the video cannot be re-edited (can only be replaced or deleted)

Occurrence Time / Status

2022/1/5 10:30 ~ 2022/1/12 14:00 (JST)

Impact Range

・Video editing function (Web Browser)

Related: Add captions, symbols, or frames to video (Web Browser)

What should I do if I am affected?

If the "Failed to upload video" error was displayed after you have edited a video, try to delete and re-upload it, and then add captions, symbols, or frames using an app other than the Web Browser version of Teachme Biz.

Related: Replace manual image or video (Web Browser)

 

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.

Update History 

2022/1/13

  • Changed issue status to "Resolved with remaining impact"
  • Updated "What should I do if I am affected?" section