2021/09/21 The browser may crash when attempting to launch an Editor Plugin in Internet Explorer 11

2021-09-21 04:25:34 UTC 2021-10-08 09:18:34 UTC

Overview

The browser may crash when attempting to launch an Editor Plugin installed via the Microsoft Store in Internet Explorer 11.

*App with the "Store Edition" displayed beside the app version in the "Information" tab.
Related: Check settings of Editor Plugin (Web Browser×Editor Plugin)

Occurrence Time / Status

2021/09/21 13:00 (JST) ~ Ongoing

Details are being investigated.
We will update this article once any update is available.

Impact Range

As of 2021/09/30, it is known that approximately 4.15% of all users using Editor Plugin (who obtained Editor Plugin via Microsoft Store using Internet Explorer 11) may experience this problem.

At the moment, we have not received any reports from users regarding this issue. However, if you are using the Editor Plugin obtained via Microsoft Store using Internet Explorer 11, please be aware that this issue may occur when using the following functions:

・Video editing
Related: Edit video (Web Browser×Editor Plugin)

・Screen capture (image)
Related: Capture an image of your screen (Web Browser×Editor Plugin)

・Screen capture (video)
Related: Record a video of your screen (Web Browser×Editor Plugin)

・Extracting image/clip from video
Related: Extract image/clip from video (Web Browser×Editor Plugin)

What should I do if I am affected?

If you are using Internet Explorer 11 with the Editor Plugin installed via the Microsoft Store, please consider the following workaround:

・Use a browser other than Internet Explorer 11
 Related: Teachme Biz - System Requirements

・Use the installer version of the Editor Plugin
 1)First, uninstall the Editor Plugin installed from Microsoft Store.
 Related: Uninstall or remove apps and programs in Windows 10 

 2)Then, use the installer version to reinstall the Editor Plugin.
 Related: Install Editor Plugin using the installer version (Web Browser×Editor Plugin)

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.