Fixed a problem where the manual could not be viewed with the Mobile App.
Occurrence Time / Status
2023/02/14 16:58 (JST) 〜 2023/02/15 09:55 (JST)
The issue has been resolved, and the service is back to normal.
Due to a performance improvement release at 2023/02/14 16:58 (JST), the format of some information in the API response regarding manuals was unintentionally changed.
This prevented the Mobile App from displaying manuals that met certain criteria.
The data was cached on the server side between 2023/02/14 16:58 (JST) and 2023/02/14 21:20 (JST).
■Example of operation where manual data is cached on the server side
*Regardless of the type of application or the user who performed the operation.
・"Publish" or "Update" the manual.
・Task delivery of manuals.
・After a period of nobody viewing the manual, someone does.
To prevent future failures due to similar causes, add a test to ensure that the server-side response does not change.
2023/02/15 10:14 (JST) Updated to resolved.
2023/02/15 16:57 (JST) Added Occurrence Time, Cause, Countermeasure.