[Ongoing] An issue that may prevent opening folders and sub-folders. (Last updated: 2022/11/01)

2022-10-26 00:48:02 UTC 2023-02-14 10:31:40 UTC


There is an issue that may prevent certain folders (sub-folders) being opened in the Web Browser.

Examples of situations

・There is no response to clicking.
・The screen freezes with the loading icon displayed.
・Messages such as "Teachme Biz has stopped working" or "This page isn't working" are displayed.


Occurrence Time / Status

Details are being investigated.
We will update this article once any update is available.

Impact Range



Please use one of the following methods to avoid the issue:

・Change the magnification of the browser.
 Try changing the magnification of the browser in which the problem occurs.

・Change the browser.
 Try changing the browser type to avoid the problem.
 Related: Teachme Biz - System Requirements

・Change the names of inaccessible folders (sub-folders) to shorter or lenger name.
 Try changing the length of the folder name by folder administrator to avoid the issue.
 Related: View and update folder settings (Web Browser)
 Related: Create, edit or delete sub-folder (Web Browser)


We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.